Sylvia Sorgel is President and founder of Sorgel Consulting LLC. Sorgel Consulting LLC provides expert assistance in process improvement for customer communications to higher education and healthcare.
Ms. Sorgel has over 30 years experience assisting institutional clients, including extensive experience in developing successful inbound and outbound calling campaigns.
Prior to forming Sorgel Consulting LLC, Ms. Sorgel was Vice President-Sales of CMD Outsourcing Solutions, Inc. Engagements included developing outbound calling campaigns for institutional clients to assist them with proactively reaching their customer population and tracking results through detailed management reporting. Additionally, Ms. Sorgel was a lead facilitator in the creation of an outsourced inbound Student Financial Services office.
Before joining CMD in 1999, Ms. Sorgel was Vice President of Sales and Marketing for Compass Receivables Management. She began her career in 1978 with FCA International LTD (now NCO Group), where she progressed to Vice President and Director of US Local Sales.
Ms. Sorgel is actively involved in many organizations that support her institutional clients. For the college and university marketplace, she has served on the Steering Committee for the Coalition of Higher Education Assistance Organizations (COHEAO), is a member of the National Association of College and University Business Officers (NACUBO), the Midwest Association of Student Financial Aid Administrators (MASFAA), the Illinois Association of Financial aid Administrators and the Illinois Bursars Organization (IBO), where she currently serves as Secretary. She is also a founding member of the Illinois Community College Organization (ICCO).
For healthcare, Ms. Sorgel has served as a Board Member for both First Illinois Healthcare Financial Management Association (HFMA) and American Association of Healthcare Administrative Management (AAHAM).
Ms. Sorgel has been listed in “Who’s Who in American Women” since 1987 and has spoken at Professional Development Group (2005), Illinois Association of Student Financial Aid Administrators (2005) and Circle of Commitment (2006) and AAHAM (2007) among other engagements.
Personal Training for Adults
Combining her love of education and health, Ms. Sorgel became an American Council on Exercise (ACE) Certified Personal Trainer in 2003, focusing on the Baby Boomer generation and beyond. She participates in ACE’s exclusive agreement to provide Personal Trainers to AARP members. “Working with individuals in my own age group to provide them with a healthier lifestyle, improved strength and energy is extremely satisfying”.
Ms. Sorgel is also certified by ACE for Screening and Assessment for Exercise Programming as well as Understanding and Motivating Older Adults.
“I will help you gain strength and flexibility, improve balance and lose weight without being on a ‘diet’. I view each client’s individual needs and desires as unique and taking into account any medical/physical limitations, customize his/her program accordingly.”
“I will work with you for as long or as short a time as you feel is worthwhile – no long-term commitments; my clients continue with me because they see results, not because they’ve paid for a “package” or membership.”
In her spare time, Sylvia and her 9 year-old Lab mix, Satch, a certified Therapy Dog (through Rainbow Animal Assisted Therapy, www.rainbowaat.org) work with children at Misericordia Home. Sylvia also serves on the Vestry of Church of the Ascension.